Privacy Policy

Performance Rejuvenation Center ("PRC", "we", "us", "our") operates prcindc.com and the patient portal at app.prcindc.com. This policy explains what information we collect, how we use and share it, how we protect it, and the choices you have.

By using our website or submitting information through our intake, you confirm that you have read and understood this policy. If you do not agree with it, please do not submit personal information to us.

Who handles your information

PRC is a telehealth brand. Care itself is delivered by other licensed organizations, and it matters which one holds which part of your information:

Performance Rejuvenation Center operates this website and the patient-facing brand, and handles inquiries, support and billing questions.
Beluga Health, P.A., an independent physician-led provider network, employs or contracts the licensed clinicians who review your intake and treat you. Beluga is the custodian of your medical record and maintains its own Privacy Policy, Notice of Privacy Practices and Informed Consent for Telehealth Services, which are presented to you during intake. Where those documents govern your medical record, they apply to that record rather than this page.
The Pharmacy Hub, a licensed compounding pharmacy, receives the prescription and the shipping details needed to dispense and ship your medication.

PRC does not practice medicine and does not dispense medication.

What information we collect

Information you give us

Name, date of birth, sex, phone number, email address and shipping address.
Payment and billing information, handled by our payment processor.
Your answers to the medical intake questionnaire: health history, current medications and supplements, allergies, symptoms and treatment goals.
Anything you send us by email, phone, text message or through the contact form.

Health information created during your care

Lab results, clinician notes, prescriptions, shipment records and messages between you and your care team. This information sits in the clinical record held by the provider network.

Information collected automatically

When you browse this website we collect technical information such as your IP address, browser and device type, operating system, referring website, the pages you view and the dates and times of your visits. This is collected through cookies and similar technologies, described below.

How we use your information

To let a licensed clinician evaluate whether treatment is clinically appropriate for you.
To provide, manage and follow up on your care, including refills and lab work.
To have your prescription dispensed and shipped to you.
To take payment and manage billing, including authorizing and releasing card holds.
To contact you about your order, your treatment and your account.
To respond to questions, support requests and complaints.
To meet our legal, regulatory and pharmacy obligations, and to respond to lawful requests.
To keep the website and the portal secure, and to measure and improve how they work.

We do not sell your personal or health information, and we do not share your health information with advertisers for their own marketing.

Treating clinicians in the provider network, so they can evaluate and treat you.
The dispensing pharmacy, so your prescription can be filled and shipped.
Laboratories, where your program involves blood work.
Service providers that run parts of our operation for us, such as the telehealth platform, payment processing, hosting, email and SMS delivery, and customer support. They are contractually bound to protect your information and to use it only for the purpose we share it for.
Professional advisers such as our lawyers and accountants, where we have a legitimate business reason.
When the law requires it, including valid legal process, regulatory requests, or where disclosure is necessary to prevent serious harm.
In a business transfer, such as a merger, acquisition or sale of assets, in which case your information would be subject to this policy or one at least as protective.

Protected health information and HIPAA

Health information created in the course of your care is protected health information under the Health Insurance Portability and Accountability Act ("HIPAA") and under state law where applicable. It is handled according to the Notice of Privacy Practices provided to you by the treating provider network during intake. For questions about your medical record or a HIPAA request, use the contact details at the end of this page and we will direct your request to the right place.

Where your information is processed

Information collected through our website and the patient portal is stored on secure servers in the United States. Where a service provider stores information on our behalf, they are not permitted to transfer it outside the United States.

How long we keep it

Medical records are retained for the period required by the law of the state where care was delivered. Other information is kept for as long as it is needed for the purposes described above, or as long as we are required to keep it for tax, accounting or regulatory reasons. After that it is deleted or anonymized. Backup copies may persist for a limited period before they are overwritten.

How we protect your information

We use a combination of physical, technical and administrative safeguards, including encryption in transit, access controls and authentication, to protect your information. No transmission over the internet can be guaranteed to be completely secure, so while we work hard to protect your information we cannot guarantee its security, and you send it to us at your own risk.

We will never email or text you asking for your password, your full card number or your Social Security number. If you receive a message that appears to come from us and asks for those details, do not reply or click any links, and let us know at the contact details below.

Text messages

If you give us your mobile number, you consent to receive calls and text messages (SMS and MMS) from us and from your care team about your intake, your treatment, your order and your account. Message and data rates may apply, and messages may be sent using automated technology. This consent is not a condition of purchase. You can stop messages at any time by replying STOP to any message, or by contacting us at the details below.

Cookies and analytics

We use cookies and similar technologies for two purposes:

Essential cookies, which are needed for the site and the patient portal to work, for example to keep you signed in and to keep your session secure.
Analytics, through Google Analytics loaded by Google Tag Manager, to understand how people find and use the site so we can improve it. This tells us things like which pages are visited and how long people stay. We do not combine it with your health information.

Most browsers let you block or delete cookies in their settings. If you block essential cookies, parts of the site and the portal will stop working. You can also opt out of Google Analytics using the Google Analytics opt-out browser add-on.

Your rights

Depending on where you live, you may have the right to:

ask for a copy of the personal information we hold about you;
ask us to correct information that is inaccurate or incomplete;
ask us to delete information, to the extent the law allows (medical records usually must be retained for a fixed period);
ask us to restrict or object to certain uses of your information;
ask for a copy of your information in a portable format;
withdraw consent where our use is based on consent; and
lodge a complaint with a regulator.

To exercise any of these, contact us using the details below. We may need to verify your identity before we act on a request.

California residents

California's "Shine the Light" law (Civil Code section 1798.83) lets California residents ask, once a year and free of charge, for a list of any third parties to whom we disclosed personal information for their own direct marketing purposes during the previous calendar year. To make that request, email us with "California Privacy Rights" in the subject line.

Nevada residents

Nevada residents may contact us to ask about the right to opt out of the sale of personal information. We do not sell personal information.

Children

Our services are for adults aged 18 and over, and this website is not directed to children. We do not knowingly collect personal information from anyone under 18. If we learn that we have, we will close the account and delete the information.

Links to other websites

This site links to websites we do not control, including our clinical and pharmacy partners. Their privacy practices are their own, and we encourage you to read their policies before giving them your information.

Changes to this policy

We may update this policy from time to time. When we do, we will change the date at the top of this page and post the updated policy here. If the change is significant, we will take reasonable steps to tell you. Continuing to use our services after a change means you accept the updated policy.

Contact us

Performance Rejuvenation Center
723 Quackenbos St NW, Washington, DC 20011
Phone: 202-251-4472
Email: admin [at] prcindc [dot] com

Please do not include sensitive medical details in an email, as email is not a secure channel.

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