Terms & Conditions
These terms apply when you use prcindc.com, complete an intake, or use the patient portal at app.prcindc.com (together, "the Services"). By using the Services you agree to them. If you do not agree, please do not use the Services.
Emergencies
Do not use the Services if you may be having a medical emergency. Call 911, go to your nearest emergency room, or contact your local crisis center. In the United States you can also call or text the Suicide & Crisis Lifeline on 988. Our clinicians cannot connect you to emergency services and are not a substitute for emergency care.
Who we are
Performance Rejuvenation Center ("PRC", "we", "us") is a Washington, D.C. telehealth brand offering hormone, weight management, sexual health and related programs. Three organizations are involved in your care:
- PRC operates this website and the patient-facing brand.
- Beluga Health, P.A., an independent physician-led provider network, employs or contracts the licensed clinicians who review your intake, decide whether treatment is appropriate and prescribe where it is.
- The Pharmacy Hub, a licensed compounding pharmacy, dispenses the medication and ships it to you.
PRC does not practice medicine, does not make clinical decisions and does not dispense medication. Clinical decisions are made solely by the treating clinician.
The website is not medical advice
Everything on this website, including the blog, is general education. It is not medical advice and reading it does not create a patient relationship. A patient relationship begins only after you complete an intake, a licensed clinician reviews it, and that clinician accepts you for care. Never disregard professional medical advice, or delay getting it, because of something you read here.
Eligibility and where we operate
You must be 18 or older to use the Services, and you must be physically located in a state where our clinicians are licensed at the time of your visit.
Telehealth services are available in 46 states and Washington, D.C. We do not currently accept patients in Alaska, Mississippi, New Jersey or Texas. Availability of specific treatments may vary by state, and some programs may not be offered everywhere.
Telehealth and informed consent
Care is delivered by telehealth rather than in person. That may be asynchronous, where you and the clinician exchange information at different times through secure questionnaires and messaging, or synchronous, by live phone or video. Before treatment you will be asked to read and accept the provider network's Informed Consent for Telehealth Services, which sets out the benefits, the risks and your rights in more detail, including your right to withdraw consent at any time.
Telehealth is an addition to, not a replacement for, a relationship with a local primary care provider. If you do not have one, we encourage you to find one.
Information you give us
You agree to give accurate, current and complete information in your intake and to keep it up to date, including your full medical history, medications, supplements and allergies. Clinicians do not have access to your complete medical records, so leaving something out can lead to an inappropriate treatment, a drug interaction or an adverse reaction. You are responsible for the accuracy of what you tell us.
No guarantee of treatment, prescription or results
- A consultation does not guarantee that you will be treated. A clinician may decline to treat you if, in their professional judgment, treatment is not clinically or ethically appropriate.
- A consultation does not guarantee a prescription. Whether a prescription is appropriate is a clinical decision.
- Results vary from person to person. Nothing on this site or in any communication from us is a promise or guarantee of a particular outcome.
- Our clinicians do not prescribe controlled substances or narcotics through the Services.
Payment, self-pay and insurance
The Services are offered on a self-pay basis. We do not bill health insurance, and we do not bill any federal or state government health program, including Medicare, Medicare Advantage, Medicaid or TRICARE. You agree not to submit a claim for the Services to a government health program. There is no guarantee that a private insurer will reimburse you for anything you pay us.
Your payment card is authorized when you check out, but it is only charged if a clinician approves treatment. If treatment is not approved, the authorization hold is released and you are not charged. Your bank may take a few business days to show the released hold.
Where a program is ongoing, the billing amount and frequency are shown before you check out and in your patient portal. You can stop future charges at any time before the next billing date, through the portal or by contacting us. See our Refund Policy for what is and is not refundable.
Prescriptions and shipping
Prescriptions are sent to a licensed pharmacy, which dispenses the medication and ships it directly to you. You are responsible for giving a correct shipping address and for receiving the package. Medication must be used only as directed by your clinician, only by you, and never shared with anyone else.
Your account
Keep your login details confidential and do not share your account. You are responsible for activity under your account. Tell us promptly if you believe it has been used without your permission. We may suspend or close an account that is misused, used to obtain medication improperly, or used in breach of these terms.
Calls and text messages
By giving us your phone number you agree that we and your care team may contact you by phone, email and text message (SMS and MMS) about your intake, your treatment, your order and your account. Messages may be sent using automated technology, and message and data rates may apply. This is consent, not a condition of purchase. Reply STOP to any message to opt out.
Acceptable use
You agree not to misuse the Services: no impersonating anyone, no submitting false health information, no attempting to obtain medication for someone else, no interfering with the security or operation of the site, and no scraping, copying or reusing our content without permission.
Intellectual property
The content, images, layout and design of this website belong to Performance Rejuvenation Center or its licensors and are protected by copyright and trademark law. You may read and share links to our pages, but you may not copy, republish or reuse our content commercially without written permission.
Third-party websites and partners
We link to websites we do not control, including those of our clinical and pharmacy partners. We are not responsible for their content, their terms or their privacy practices, and a link is not an endorsement.
Disclaimers
The website is provided "as is" and "as available". To the fullest extent permitted by law, we disclaim all warranties of any kind, express or implied, including warranties of merchantability, fitness for a particular purpose and non-infringement, and we do not warrant that the website will be uninterrupted, error-free or secure. This does not limit the professional obligations of the licensed clinicians who treat you.
Limitation of liability
To the fullest extent permitted by law, PRC is not liable for indirect, incidental, special, consequential or punitive damages, or for lost profits or lost data, arising out of or connected with your use of the website or the Services. Telehealth depends on technology that can fail, and you agree that we are not responsible for delays in evaluation or for information lost because of a technical failure outside our control. Nothing in these terms limits any liability that cannot be limited under applicable law, including liability for death or personal injury caused by negligence, or any liability of a treating clinician for the care they provide.
Indemnity
You agree to indemnify and hold PRC harmless from claims, losses and reasonable costs arising from your breach of these terms, your misuse of the Services, or information you gave us that was false or incomplete.
Governing law
These terms are governed by the laws of the District of Columbia, without regard to its conflict-of-laws rules. Any dispute that is not resolved informally will be brought in the state or federal courts located in the District of Columbia, and you and we consent to the jurisdiction of those courts.
Changes to these terms
We may update these terms. When we do, we will change the date at the top of this page and post the updated terms here. Continuing to use the Services after a change means you accept the updated terms.
Contact us
Performance Rejuvenation Center
723 Quackenbos St NW, Washington, DC 20011
Phone: 202-251-4472
Email: admin [at] prcindc [dot] com