Refund Policy
This page explains when your card is charged, what we can refund, what we cannot refund and why, and how to ask for a refund. It applies to programs bought through prcindc.com and the patient portal at app.prcindc.com.
If treatment is not approved, you are not charged
Your payment card is authorized when you check out, not charged. The charge is only taken if a licensed clinician reviews your intake and approves treatment.
If the clinician decides that treatment is not clinically appropriate for you, the authorization hold is released and you are not charged, so there is nothing to refund. Depending on your bank, a released hold can take a few business days to disappear from your statement. If it is still showing after five business days, contact us and we will send you confirmation that the hold was released.
What your charge covers
Once treatment is approved, your charge covers the clinical review and management of your care by the treating clinician and, where the program includes medication, the medication dispensed and shipped to you by the pharmacy.
Medication cannot be returned or refunded
For patient safety, and as required by pharmacy law, prescription medication that has been dispensed and shipped cannot be returned, reused, resold or refunded. This applies once the pharmacy has dispensed your order, even if you later decide not to take it. The same rule applies at every licensed pharmacy in the United States.
If you have not yet been shipped and you want to cancel, contact us straight away. If your order has not been dispensed, we will cancel it and refund it in full.
Damaged, incorrect or lost shipments
If your order arrives damaged, if the contents are not what was prescribed, or if tracking shows it has been lost in transit, contact us within 7 days of delivery or of the expected delivery date. Please keep the packaging and, where possible, send us a photo. We will arrange a replacement at no cost to you, or a refund if a replacement is not possible.
Ongoing programs and future charges
Some programs are ongoing and bill on a recurring schedule. The amount and the billing date are shown before you check out and in your patient portal.
You can stop future charges at any time before your next billing date, through the portal or by contacting us. Canceling stops future billing. It does not refund medication that has already been dispensed or shipped, and it does not refund a clinical review that has already taken place. If you cancel after a charge has been taken but before the pharmacy has dispensed that cycle's medication, contact us and we will refund that charge.
How to request a refund
Email or call us with your name, the email address on your account, and the order or charge you are asking about:
- Phone: 202-251-4472, Monday to Friday, 9am to 5pm ET
- Email: admin [at] prcindc [dot] com
We will acknowledge your request within 3 business days. Where a refund is approved, it is returned to the original payment method and usually appears within 5 to 10 business days, depending on your bank.
If you are unhappy with how a request was handled, ask for it to be escalated and a manager will review it.
Unused medication
Please do not mail unused medication back to us or to the pharmacy. It cannot be accepted, and mailing it may be unlawful. Dispose of it safely through a drug take-back program: you can find an authorized collection site near you through the FDA's drug take-back locations. If you are not sure, ask your pharmacist.
Insurance
Our programs are self-pay. We do not bill health insurance, and we do not bill Medicare, Medicaid, TRICARE or any other government health program. A refund from us is the only way money paid for a program is returned to you.
Changes to this policy
We may update this policy. When we do, we will change the date at the top of this page. The policy that applies to your order is the one published on the date you placed it.
Contact us
Performance Rejuvenation Center
723 Quackenbos St NW, Washington, DC 20011
Phone: 202-251-4472
Email: admin [at] prcindc [dot] com